Whether your company is a manufacturing or service business, your strategy defines how you win customers over your competitors. Lean Six Sigma is a competitive strategy. Whether you are launching or renewing your Continuous Improvement initiative, planning begins with analyzing your company’s basic drivers:
1) Identify the Need for Change: The first step in the transformation process is to identify the need for change. Often, discovery of improvement opportunities is by conducting a review of the company goals, objectives, and strategies. Our True North session helps you clarify what is important and what is not to the success of your company. At this stage, you are reviewing what and how different process elements impacts your organization, resources and stakeholders (employees, customers, students, partners, suppliers, etc.).
2) Analyze Current Processes: Once you have decided which processes you are going to improve you need analyze the current state. Incito’s proven tools for analysis (process mapping, value stream mapping, operational surveys, cause/effect analysis, etc.) will prompt you to consider the following questions:
3) Obtain Commitment and Support: The third step in the process is to solicit senior management commitment. This is possibly the single-most important element in the process as the success of the effort hinges on managerial support. At this stage you need to clearly present the necessity for change and how it impacts the organization. It is crucial that management understands the need for change to ensure they will support recommendations. As process improvement can be time and resource intensive upper-management support is a must.
4) Create Improvement Strategy: With the process analysis phase completed you need to develop your strategy. It is recommended that you include what steps in the process are broken, why and how they should be improved and any financial and resource implications. Answering how the process can be improved is a springboard to create your improvement objectives. It is recommended that you set realistic and measurable objectives that align with your overall strategic goals.
We will work with you to create a lean strategy that translates strategic priorities to daily activities, often using the hoshin kanri (policy deployment) process to help: